Embeddable support panel
Match the support experience to your application and authenticated user.
Products Business apps
Available for trialEmbedded customer support app
SupportDock
Bring useful support into the product.
SupportDock puts a focused support conversation inside your application. Customers can ask for help without starting from zero, while teams receive approved account and product context alongside the message.
Guided evaluation · Technical discovery · Trial access through our team
JavaScript embedREST APIWeb team inboxMobile web panel
Core capabilities
Built around the
work that matters.
Explore how SupportDock works, then talk with us about trial access for your workflow.
Context with permission
Attach approved plan, version, page, or account identifiers to reduce repetitive questions.
Team inbox
Assign ownership, add private notes, set status, and keep a complete conversation history.
Customer-visible progress
Let users see replies and whether a question is open, waiting, or resolved.
How it works
A clear path from
setup to everyday use.
Embed and authenticate
Connect the widget to your signed-in application and approved support context.
Route the conversation
Assign incoming questions by product, topic, customer, or team rule.
Resolve in context
Reply, collaborate privately, and keep the customer informed through resolution.
Architecture
How SupportDock
fits together.
A clear division between the product interface, processing layer, and the systems your team already owns.
01Embedded panel
Authenticate the account and render branded conversations inside your application.
02Conversation service
Store messages, approved context, attachments, status, assignment, and internal notes.
03Team workspace
Route, search, collaborate, respond, and connect product evidence.
Technical profile
Built for integration,
not a closed box.
Trial onboarding confirms the exact environment, product boundary, and success criteria for your implementation.
Platforms & surfaces
JavaScript embedREST APIWeb team inboxMobile web panel
Connects with
FeedbackKitDebugStreamLicenseDeskEmail notifications
IdentitySigned application user and account
ContextExplicit allowlisted attributes
WorkflowNew, open, waiting, resolved
CollaborationAssignment, followers, private notes
AttachmentsPolicy-controlled uploads
Security & control
Deliberate boundaries
from the beginning.
- Customer context is signed and allowlisted
- Private notes never appear in the customer panel
- Attachment types, size, and retention are restricted
- Account and conversation authorization apply to every request
Who it's for
Made for real workflows.
B2B SaaS teams
For account-based products that need context-aware support.
Internal tool owners
For business apps whose users need an accountable help channel.
SDK vendors
For technical support tied to versions, platforms, and licences.
Guided product trial
Evaluate SupportDock
against real work.
We scope the trial around one meaningful workflow, the environments you use, and evidence your team can assess.
- 01
Embed the panel in a staging application
- 02
Define identity, branding, and allowed context
- 03
Run customer, agent, assignment, and notification scenarios
- 04
Review support metrics and migration path
What the evaluation includes
Discuss trial access ↗Product access for the agreed scope, technical onboarding, implementation guidance, and a review of the findings.
A few answers
Explore with confidence.
A closer look at the scope and trial experience for SupportDock.
How can I try SupportDock?
SupportDock is available through a guided trial. Tell us about your requirements, platform, and evaluation goals; our team will discuss fit, access, and the right trial scope with you.
Is SupportDock a public live-chat bot?
Its core is authenticated, accountable support between customers and your team. Automated assistance is optional and does not replace the visible conversation history.
Can it connect to DebugStream?
Yes. A customer-approved support conversation can reference relevant DebugStream diagnostic context when both products are configured.
Explore SupportDock
Bring us your
real workflow.
Share your platform, requirements, and evaluation goals. We'll discuss the product and arrange a focused trial where it fits.