The short version: DLens SDKs process scanned documents within the user's mobile application or browser runtime. DLens does not receive document images, extracted identity data, or biometric data. We collect only the account, licence, support, and billing information needed to provide and secure the service.
1. Who We Are
DLens is a product of Logentrix Systems ("DLens", "we", "us", "our"). We provide identity document scanning SDK packages for iOS, Android, Flutter, and Web, together with the DLens website, customer account portal, licensing, billing, and support services. Our website is located at logentrixsystems.com/dlens.
For questions about this policy, contact us at support-dl@logentrixsystems.com.
2. The DLens SDK — No Document Data Collected
The core principle of DLens is that document scanning and parsing happens within the supported application or browser runtime. This means:
- Document images are not uploaded to or retained by DLens
- Personal data extracted from documents, including names, dates of birth, and document numbers, is not sent to DLens servers
- DLens does not store biometric data, document photos, or facial images
- DLens does not maintain a server-side scan history
- Native SDK scanning can operate without an activation request; Web package delivery and browser-safe credential setup may require a network connection
- OCR, barcode decoding, and data parsing run within the supported application runtime
DLens does not act as a data processor for your users' personal data under GDPR Article 4(8) because we never receive, access, or process that data.
3. What the SDK Does Store
DLens packages do not intentionally persist document images or extracted identity fields. Depending on the selected platform, a package may retain limited non-document state needed to operate, such as:
- Camera preferences — for example, a last-used zoom setting used to restore the capture experience
- Licence or configuration state — non-document values needed to initialise or secure the selected SDK package
Your application controls any storage, transmission, analytics, or logging that it performs after receiving a scan result. Package-specific notices supplied with each distribution describe any additional platform storage.
4. Website and Account Data We Collect
When you use the DLens website, customer portal, or support services, we may collect the following information:
4.1 Account Information
When you create an account, we collect your name, email address, company name where provided, and account creation and last sign-in timestamps. We may also store platform selections, application identifiers, approved Web hostnames, licence identifiers, plan and subscription status, and other information needed to deliver and manage your licence.
Your password is processed using a one-way cryptographic hash. We do not store or have access to your password in plain text.
4.2 Contact Form and Support Communications
When you submit a trial request or contact us, we collect your name, work email address, company name, selected platform, optional application identifier or Web hostname, use case, and any message or support information you provide. We use this information to process your request, deliver support, and maintain an appropriate support history. We do not sell this information.
4.3 Subscription and Billing Information
Payments are processed by Stripe. Stripe collects and processes your payment-card and billing details directly. DLens does not store full card numbers, card security codes, or complete payment credentials.
We receive and retain limited billing metadata from Stripe, which may include your Stripe customer and subscription identifiers, billing name and address, plan, transaction amount and currency, invoice and payment status, subscription period dates, cancellation status, and limited payment-method details such as card brand, expiry date, and last four digits. We use this information to administer subscriptions, provide receipts and support, prevent fraud, and meet accounting and legal obligations.
4.4 Technical and Security Data
Our systems and hosting provider may process IP addresses, browser and device information, requested pages, sign-in events, session identifiers, timestamps, and diagnostic or security logs. We use this data to operate the service, maintain account security, detect abuse, and investigate technical issues.
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area, our legal bases for processing personal data are:
- Contract performance — creating and administering your account, processing your subscription, delivering the SDK licence, and providing support
- Legal obligations — retaining transaction, tax, and accounting records and responding to lawful requests
- Legitimate interests — maintaining service and account security, preventing fraud and abuse, improving reliability, and responding to support enquiries
- Consent — where you have explicitly agreed via the contact form checkbox
6. Data Retention
- Account and licence data is retained while your account is active and for a reasonable period after closure when needed to provide support, resolve disputes, prevent fraud, or enforce our agreements.
- Subscription, invoice, tax, and transaction records are retained for the period required by applicable accounting, tax, and legal obligations, ordinarily up to seven years.
- Contact form and support data is retained for up to two years after the last interaction, or for the duration of an active licence where longer.
- Session records expire when the applicable session ends or reaches its configured expiry date. Security and server logs are generally retained for up to 30 days unless a longer period is required to investigate an incident.
We may retain information for longer where required by law, subject to a legal hold, or necessary to establish, exercise, or defend legal claims. When information is no longer required, we delete or anonymise it.
7. Cookies
DLens uses essential cookies or similar technologies to keep you signed in, maintain your secure session, protect forms, and prevent unauthorised account access. These technologies are necessary for the account portal to function and are not used for advertising or cross-site behavioural tracking.
Our service providers, including Stripe and Formspree, may set cookies or use similar technologies for payment security, fraud prevention, and form-submission security in accordance with their own privacy policies. We do not use Google Analytics, Facebook Pixel, or advertising cookies on the DLens website.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
These rights may be limited where we must retain information to comply with law, complete a transaction, protect the service, or establish or defend legal claims. To exercise a right, email support-dl@logentrixsystems.com. We may need to verify your identity before completing a request and will respond within the period required by applicable law.
9. Third-Party Services
The iOS SDK bundles zxing-cpp (Apache License 2.0) for local barcode decoding. Android, Flutter, and Web distributions include package-specific dependency and licence notices with the delivered SDK.
Our website uses the following third-party services:
- Formspree — contact form processing (Privacy Policy)
- Stripe — subscription checkout, payment processing, invoicing, fraud prevention, and customer billing management (Privacy Policy)
- Google Fonts — web font delivery (Privacy Policy)
We may also disclose information to hosting and infrastructure providers, professional advisers, regulators, law enforcement, or other parties where necessary to operate the service, comply with law, protect rights and safety, or complete a corporate transaction. Service providers may process information in countries other than your own. Where required, we use appropriate contractual or legal safeguards for international transfers.
10. Security
We implement appropriate technical and organisational measures designed to protect personal data, including encryption in transit, one-way password hashing, access controls, session expiry, secure session handling, and monitoring for suspicious activity. Payment-card data is submitted directly to Stripe and is not stored on DLens systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website or SDK after changes constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions or requests:
Email: support-dl@logentrixsystems.com