Terms of Service

Last updated: 26 September 2026 · Effective: 26 September 2026

1. Acceptance of Terms

By creating a DLens account, purchasing or using a subscription, downloading, installing, or using the DLens SDK ("SDK"), accessing the logentrixsystems.com/dlens website or customer portal (together, the "Service"), or requesting a licence key, you ("Licensee" or "you") agree to be bound by these Terms of Service ("Terms"). DLens is a product of Logentrix Systems ("DLens", "we", "us", or "our"). If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Accounts

You must provide accurate, current information when creating an account and keep your account details up to date. You are responsible for safeguarding your password and for all activity under your account. You must notify us promptly at support-dl@logentrixsystems.com if you believe your account or credentials have been compromised.

You may not share an account outside your organisation, impersonate another person, create accounts through automated means, or use an account to circumvent licence or subscription restrictions. We may require email verification or other reasonable information to confirm account ownership and prevent fraud.

3. Licence Grant

Subject to your compliance with these Terms and payment of applicable fees, DLens grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to:

Licence credentials may be associated with platform-specific application identifiers or approved Web hostnames registered in your account. You may use the SDK only in applications, websites, and platforms permitted by your active plan. Any use outside the scope of that plan requires our written approval or a separate commercial agreement.

4. Restrictions

You may not:

5. Trial Licences

Trial licence keys are issued free of charge for a period of 30 days. Trial licences are for evaluation purposes only and may not be used in production applications distributed to end users. After the trial period expires, the SDK will cease to function until a paid licence is obtained.

6. Subscription, Fees, and Automatic Renewal

The DLens Initial plan is priced at $499 USD per month and includes the currently supported iOS, Android, Flutter, and Web packages under one account, unless a different scope or price is shown at checkout or agreed in a written order form. Subscription fees are billed in advance through Stripe. By starting a paid subscription, you authorise us and Stripe to charge your selected payment method for the recurring subscription fee, applicable taxes, and any other charges disclosed at checkout.

Your subscription begins when payment is successfully completed and automatically renews each month until cancelled. Each renewal charge is made at the start of the new billing period. Enterprise plans, negotiated terms, credits, promotions, or separate order forms may have different prices or billing arrangements; where they conflict with these Terms, the signed order form controls.

Prices are listed in USD and may change on at least 60 days' notice. A price change applies from the first renewal after the notice period and does not affect an already-paid billing period.

7. Cancellation and Access After Cancellation

You may cancel at any time through the Stripe customer portal available from your DLens account, or by contacting support if the portal is unavailable. To avoid the next renewal charge, cancellation must be completed before your next billing date. Cancellation takes effect at the end of the current paid billing period, and you will retain paid access until that date unless we state otherwise or a refund is required by law.

When the paid billing period ends, the subscription will not renew, paid licence entitlements will end, and production licence keys may be deactivated. You must stop using the SDK in production unless another active licence or written agreement applies. Your account may remain available for access to billing records, support history, or reactivation, subject to our Privacy Policy.

8. Failed Payments, Taxes, and Refunds

If a payment fails or becomes overdue, Stripe may retry the charge and ask you to update your payment method. We may suspend account features, downloads, support, or licence-key functionality while payment remains outstanding and may deactivate the subscription if payment is not resolved. Restoring access may require successful payment of all outstanding amounts.

Fees exclude taxes unless expressly stated otherwise. You are responsible for sales tax, VAT, GST, withholding tax, and similar governmental charges associated with your purchase, other than taxes based on our net income. Where required, Stripe or DLens may calculate and collect applicable taxes at checkout.

Subscription fees are non-refundable and we do not provide prorated refunds or credits for partial billing periods, unused time, downgrades, or cancellation, except where required by applicable law or expressly agreed by us in writing. If you believe a charge was made in error, contact us promptly so we can investigate.

9. Data and Privacy

The SDK processes document scanning within the supported mobile application or browser runtime. DLens does not receive, collect, or store document images or personal data extracted from scanned documents. We do process account, licence, support, security, and billing information as described in our Privacy Policy. You remain solely responsible for your application's or website's compliance with applicable privacy and data protection laws, including any notices, consents, and lawful basis required for your processing of end-user data.

10. Intellectual Property

The SDK, including all algorithms, source code, object code, documentation, and associated materials, is and remains the exclusive intellectual property of DLens. These Terms do not transfer any ownership rights to you. All rights not expressly granted herein are reserved by DLens.

11. Warranties and Disclaimer

THE SDK IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DLENS DOES NOT WARRANT THAT THE SDK WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ALL DOCUMENT TYPES WILL BE SUCCESSFULLY PARSED IN ALL CONDITIONS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DLENS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SDK, EVEN IF DLENS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DLENS'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless DLens from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the SDK, your application, or your violation of these Terms.

14. Suspension and Termination

We may suspend or terminate your account, subscription, or licence immediately if you materially breach these Terms, fail to pay amounts due, misuse the Service, create a security or legal risk, or if required by law. Where reasonably practical, we will provide notice and an opportunity to remedy the issue.

Upon termination or expiry of your licence rights, you must cease all unauthorised use of the SDK and delete copies you are no longer entitled to retain. Provisions that by their nature should survive, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, and dispute provisions, will survive termination.

15. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through binding arbitration, except that either party may seek injunctive relief in any court of competent jurisdiction.

16. Changes to Terms

We reserve the right to modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email, through the account portal, or by another reasonable method. Changes do not retroactively alter an already-paid billing period. Continued use of the Service after the effective date of revised Terms constitutes acceptance of those Terms.

17. Contact

For any questions regarding these Terms:
Email: support-dl@logentrixsystems.com